Book Summary Quality Fables 2: Next 25 Lessons Learn't Revealed

In Quality Fables, real experiences and real people are the basis for the stories. Essentially, they are narratives that highlight a significant point or lesson learned from an interaction.

Following my reading of Quality Fables 1, I am now sharing the next 25 lessons that stand out to me most from Quality Fables 2 by Suresh Lulla Sir.

26) A simple solution can solve a complex problem

27) It is imperative that every leader visits customers to understand Fitness for Use (FFU).

28) It is the consultant's role to facilitate structured thinking within an organization, not solve the organization's issues

29) Corporate responsibility extends to quality

30) Improve quality of life for workers and deliver dignity to them through quality improvement projects

31) A leader must ultimately be held accountable for the performance of the product on the ground

32) A quality management system can be used to meet challenges

33) Best practices from one industry must be analyzed and adapted for applications in another

34) An effective quality improvement team should include everyone affected by the problem

35) Quality management systems such as ISO 9001 can be implemented only when process stability is achieved

36) In a market with higher supply than demand, quality thrives

37) Risk assessments should include support services as well

38) If quality improvement projects are linked to strategic goals, breakthrough results can be achieved

39) It is essential that upper management has first-hand experience with waste

40) Make sure each team member is committed to diagnosing and resolving the problem

41) Every change in business environment should be tracked to determine customer buying behavior

42) Quality is centered on the customer. As a result, it thrives in a competitive environment

43) A relentless pursuit of perfection drives leaders to look for out-of-the-box solutions

44) Every action taken by a company expresses what it stands for

45) Customer loyalty is built on customer service

46) Customer trust is the foundation of repeat business, and quality is about establishing that trust

47) Problem solving training should be mandatory for the entire organization

48) A quality system reduces errors, time, and costs

49) Instead of focusing on training as a strategic goal, it is best to focus on it as a means to achieve strategic goals

50) Educate the purchase department about process capability studies