Service Knowledge Base held a session on Traditional Quality to Value Enabler on 29th April. Featured speaker was Parvathy Satish, Mavenir Systems Group Director
The speaker began the session by
taking attendees through the evolution of quality from Quality Control to
Internal Auditing to ISO Certification, and from Continuous Improvement to
Delivery Lead, Operational Excellence to Program Management and Operations
After that, Core Quality was explored,
including top-down, leadership mandates, setting up objectives, compliance
& effectiveness, management reviews, and audits & certifications.
As Business Priorities Change,
maintaining and continuous investing becomes a challenge. It becomes Second
Nature to work better, quality is an afterthought
What is the best way for Quality to
renew this? Managing Change through the Quality Team, moving beyond ISO
Certification and Compliance to help others succeed is one way. Start small and
involve all stakeholders. Manage Change Management Initiatives as projects, measure
metrics. Scale once benefits are visible and buy-in is achieved
Speaker shared examples of what
Quality can do to enable value? Facilitating SWOT Analysis for Business &
Technology Teams, Setting Priorities & Objectives based on Customer
Feedback and Improving Employee Productivity by setting time and agenda for
meetings. It may be assigned by senior management or self-assigned
This is best achieved by Quality due
to its eye for improvement, knowledge of what is happening in the organization,
and role as the organisation's eyes and ears
To accomplish this, quality personnel
need to be able to adapt, have learnability & be open to trying anything
different, ready to learn on "GO" & deliver. Quality should
understand how business models work
What is the best way to transition to
this? You can begin by asking for the role, asking how you can add value,
establishing rapport with new stakeholders, and identifying people willing to
take risks
You should upskill/reskill during the
transition process, give yourself time to learn a new way of working, its
tools, and domain, think your work enables the organisation, take stock, and
finally give yourself a pat on the back. Allow things time to get in shape
without fretting, taking pressure or being too hard on yourself
The importance of quality goes beyond
sponsorships. Quality involves business, finance & people, making the right
choices at the right time, ROI, margins, the ability to build competencies, the
number of iterations a release needs, the number of customer deployments or
returns, and the transparency of the organization in terms of data and
information management. Speaker highlighted these as key takeaways from value
enabled thinking
In closing, the speaker highlighted
new areas where quality can add value, such as cybersecurity, regulatory
compliance, sustainability reporting, and intelligent analytics.
