In Quality Fables, real experiences and real people are the basis for the stories. Essentially, they are narratives that highlight a significant point or lesson learned from an interaction.
Following my reading of Quality Fables 1, I am now sharing the next 25 lessons that stand out to me most from Quality Fables 2 by Suresh Lulla Sir.
26) A simple solution can solve a complex problem
27) It is imperative that every leader visits customers to understand Fitness for Use (FFU).
28) It is the consultant's role to facilitate structured thinking within an organization, not solve the organization's issues
29) Corporate responsibility extends to quality
30) Improve quality of life for workers and deliver dignity to them through quality improvement projects
31) A leader must ultimately be held accountable for the performance of the product on the ground
32) A quality management system can be used to meet challenges
33) Best practices from one industry must be analyzed and adapted for applications in another
34) An effective quality improvement team should include everyone affected by the problem
35) Quality management systems such as ISO 9001 can be implemented only when process stability is achieved
36) In a market with higher supply than demand, quality thrives
37) Risk assessments should include support services as well
38) If quality improvement projects are linked to strategic goals, breakthrough results can be achieved
39) It is essential that upper management has first-hand experience with waste
40) Make sure each team member is committed to diagnosing and resolving the problem
41) Every change in business environment should be tracked to determine customer buying behavior
42) Quality is centered on the customer. As a result, it thrives in a competitive environment
43) A relentless pursuit of perfection drives leaders to look for out-of-the-box solutions
44) Every action taken by a company expresses what it stands for
45) Customer loyalty is built on customer service
46) Customer trust is the foundation of repeat business, and quality is about establishing that trust
47) Problem solving training should be mandatory for the entire organization
48) A quality system reduces errors, time, and costs
49) Instead of focusing on training as a strategic goal, it is best to focus on it as a means to achieve strategic goals
50) Educate the purchase department about process capability studies
